Do you need any help?
We have moved to an online format. You’ll still see us at events like the Nexus Toy Fair & others however we just won’t have a physical store location to visit.
We do however have a collection point (Residential Address) available at checkout to choose for collecting orders in Doubleview Western Australia.
10AM-5PM AWST +61 421 845 213
24/7 Start a Chat In The Right Hand Corner
We will always reply as soon as possible.
Sometimes these answers will speed up the process, if you still need help reach out.
We suggest checking the product page for an update, which can be done by clicking the products name in your order in your account. If your enquiry is about a delayed product, we will place the latest ETA date on the product as soon as we have one. If there is stock incoming it will now display on the product page as soon as we have a purchase order from the distributor of said product.
ETA DATE HAS PASSED
Sometimes items do not arrive with our distributors when they are expected, not to worry. We have your order & when the item does arrive your order will be promptly shipped out.
ETA Dates: Are when it's expected that our distributors will receive the stock at their warehouses, allow additional time for us to receive the products before shipping them to you.
CAN I CANCEL MY ORDER
As per the policies agreed to at checkout all sales are classed as final however we understand sometimes items may be delayed or take longer then expect to arrive. This is why we do allow for items to be cancelled or exchanged in orders before they are shipped to us from our distributors. Please note all order cancellations are processed back as a store credit for the full amount.